Your order is most likely on-hold because we have not received your payment. Please confirm the email you sent your payment to is the correct one indicated in your orders confirmation email.

If you would like to add or edit your order, you’ll need to enter a new order and we will cancel your original order. Please contact us via email or live chat with the order number you would like canceled. If you would like your order canceled must not completed processing. We may be able to cancel the order still if the package has not been dropped off for shipping. Please contact us with the order number.

Yes, you can make special orders. Just contact us via email what product you are inquiring about and we’ll do our best to serve you.

The product must be actively listed and sold by both us and the Canadian competitor. Send us a screen shot or link for the product that shows the product name, price, and company. Price matches are usually only available for identical products from the same manufacturer. Cannabis products like flowers may not always be eligible as the growers quality often varies with different batches. Our craftsman’s quality typically is far higher than our competitors because of their long history and experience in growing. Our price match policy does not apply to close out sales, limited quantity sales or errors on competitive advertisements. Please contact us via email to confirm if price match is available.