F.A.Q. - Frequently Asked Questions

General Questions

Yes. It is safe to order cannabis online. People have been ordering Marijuana products through mail order and online since the late 90’s. 

Products are typically good quality and are packed in odourless, vacuum sealed packages. They are also shipped with tracking numbers and can sometimes require a signature.

Trust is something that’s built. We hope the work we put into our online presence is enough to make you comfortable. At Got Weed Online our team will ensure you are completely satisfied with your order and experience.

If that’s not enough we hope you will give us that chance to build more trust. Feel free to follow us on our Instagram and Facebook

​Becoming a member is free and you will be asked to make an account at the end of our ordering process.

To be eligible to purchase you must be at least 19 years of age and have a shipping address in Canada. There are absolutely no exceptions to this rule.

Yes. If your order is above $149 then you receive free shipping. If your under is under than amount, there is a $15 fee for shipping through-out Canada.

Join our contest by clicking on the icon on the bottom left of your screen and enter your email. 

Complete bonus actions and refer friends to the contest to collect points. Unlock other prizes and the ultimate grand prize of free Marijuana for a year.

Please be advised that due to circumstances that are out of our control, such as summer heat and humidity. There is a risk that the shatter you ordered will turn to budder/wax by the time you receive it.

Unfortunately, shatter turning to budder is not uncommon when exposed to heat but it does not make your shatter unsafe in any way. We do not offer any reimbursement or refunds if your shatter turns to budder.

 

Please be advised that due to circumstances that are out of our control, such as summer heat and humidity. There is a risk that your edibles you ordered will melt by the time you receive it.

Unfortunately, edibles melting is not uncommon when exposed to heat but it does not make your edible unsafe in any way. We do not offer any reimbursement or refunds if your edibles are melted.

 

Ordering

Place your order with ease online through our website. Alternatively, you can call us toll free, email, or use our live chat available 9am – Midnight PST.  

At the moment we only accept payment via E-Transfer.

Please contact us if you have to let us know your preferred payment method.

It all depends on your location in Canada. We send all items via Xpresspost. Under normal circumstances your package is expected to be delivered in two to three business days. If you live in a poorly connected rural location, occasionally it may take a day or two longer.

You can also track your package with your orders tracking number

If we receive your order and Interac E-transfer by our 10am PST cutoff time, your order will ship that business day. If we receive your order and payment after 10am PST, your order will ship the next business day.

Your order is most likely on-hold because we have not received your payment. 

Please confirm the email you sent your payment to is the correct one indicated in your orders confirmation email.

If you would like to add or edit your order, you’ll need to enter a new order and we will cancel your original order. Please contact us via email or live chat with the order number you would like canceled. 
 
If you would like your order canceled must not completed processing. We may be able to cancel the order still if the package has not been dropped off for shipping. Please contact us with the order number.
 

Yes, you can make special orders. Just contact us via email what product you are inquiring about and we’ll do our best to serve you.

The product must be actively listed and sold by both us and the Canadian competitor. Send us a screen shot or link for the product that shows the product name, price, and company. Price matches are usually only available for identical products from the same manufacturer.

Cannabis products like flowers may not always be eligible as the growers quality often varies with different batches. Our craftsman’s quality typically is far higher than our competitors because of their long history and experience in growing. Our price match policy does not apply to close out sales, limited quantity sales or errors on competitive advertisements.

Please contact us via email to confirm if price match is available.

Payment And Fees

All payments are made using Interac E-transfer. This will require you to bank with a Canadian financial institution and have a email.

Instructions will be provided with your online invoice and orders will ship only after E-Transfer have been received. If we receive your payment by 10am PST (12pm EST), your order ships that business day, or else it ships the next business day.

You can visit this link to learn how to send a Interac E-transfer http://www.interac.ca/en/interac-e-transfer-consumer.html and scroll down to “send money from one bank account to another”.

Shipping fees are $16.97 for orders under $99. For orders over $99, shipping is free.

Orders are shipped by Xpresspost and a tracking number will be emailed after your order is processed.

Your delivery is guaranteed (except for residents of Nunavut, Northern Quebec or if you provide an inaccurate/incomplete address).

Please confirm the email you sent your payment to is the correct one indicated in your orders confirmation email.

If you have confirmed the correct payment email then give our team a moment to accept and process the order. Feel free to contact us via email or live chat if there is an unreasonable delay.

Once you’ve placed your order, the next step in the process will be to submit an Interac E-transfer. Your order will be kept on-hold till we receive your E-transfer. If we do not receive your payment within 3 days, your order will be canceled.

 

Canada Post & Shipping

Almost anywhere in Canada. If there is an issue with your address our Got Weed Online Team will contact you.

Your order will be discreetly packaged and vacuum-sealed to protect and maintain your privacy. We ship using Xpresspost mailers or nondescript boxes with no indication of what is inside.

If you’re tracking your package on the Canada Post website and it looks like it’s headed to the wrong city, it’s most likely due to human error at Canada Post.

Human errors happen on occasion as the postal employee has to manually enter each postal code in the system and if they are off by a digit/letter, it can cause a routing error and subsequent delay of 1-2 days.

If you’re tracking your package on Canada Post’s website and it has not updated in sometime, it’s most likely due to your package missing a scan. This is fairly common.

More often than not, members get their packages on time or a day later. If you do not receive it 2 days after your expected date, let us know so we can file a trace with the post office.

If a trace is filed, Canada Post will conduct an investigation (which can take 5 business days to complete). If they can locate the package, they will ship it to you and you’ll get it a few days later. If it’s deemed “unrecoverable”, we will send you a 1x replacement package, free of charge(at our discretion.

First off, make sure you’ve checked that your tracking # is correct. If it is correct, it most likely is because your package has not been scanned by Canada Post yet.

If your tracking # has not been updated after 18 hours, it will most likely be a weekend and Canada Post does not ship on weekends.

If it is not the weekend then there’s a slight chance we may have missed your order so please contact us via email right away, with your order number to ensure we send your order.

If you do not get your package 2 days after the expected arrival date, let us know and we will file a trace with Canada Post.If a trace is filed, Canada Post will conduct an investigation (which can take 5 business days to complete).

If they can locate the package, they will ship it to you and you’ll get it a few days later. If it’s deemed “unrecoverable” or lost in transit, we will send you a 1x replacement package up to $100 of the value of your package free of charge (at our discretion).

We do not offer postage refunds if your order arrives late due to any postal issues. This excludes packages marked [[Delivered]] but not received by customers (please see tab below). 

 

here are 2 likely scenarios:

a) the postal worker put it in the wrong mailbox, or

b) what often happens is that a postal worker will scan in all the packages saying they were “successfully delivered” then spend that day and/or the next day delivering it.

If you do not get your package 2 days after the expected delivery date, let us know and we will file a trace with the post office. Canada Post will file an investigation which can take 5 business days to complete. If they can locate the package, they will ship it to you and you’ll get it a few days later. If it’s deemed “unrecoverable”, we will send you a 1x replacement free of charge (UP TO $100).

From Canada Post:

The investigation involves contacting the addressee to confirm delivery, or to better understand how they receive their mail and, as applicable, if they checked:

  • With the front desk
  • Security
  • Mail room at the receiving address to see if someone else accepted the item on their behalf
  • Their Community Mail Box for the item or parcel compartment key
  • Around their property to see if the item was left in a safe location or in a mailbox attached to their home
  • In rare cases, a delivery scan is entered into our system before the item is delivered.

If you become aware that the addressee has received the item before we contact you, simply reply to this e-mail indicating the item has been received.”

Some customers ask for the Safe Drop delivery option. Please understand that if we do select this option that we can no longer insure your product in the event of a loss.
 
However, we do continue to insure and cover the “Do Not Safe Drop” delivery option. Please let us know which delivery option you would like and we will be happy to send it the way you would like!

If you cannot find the answer to your question please contact the Got Weed Online Support Team at 1.877.321.9333

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